The Big Picture

I enjoy problem solving and learning new things. I am the most excited about what I am doing when all the creative and innovative juices are flowing. Fortunately, I have been blessed with the opportunity in my career to wade into many a problem across a large number of positions within several companies of various sizes.

This has given me a unique and valuable perspective from which to tackle new opportunities.

As a strategy, planning, and operations manager, I learned that good information, processes and procedures are a monumental waste without well motivated and enthusiastic people who love what they do. They are the soil from which great companies grow!

As a product, solution and market segment manager I gained valuable experience in how to collaborate with and motivate teams dispersed around the globe. I learned that the hard part – and the most important part – is not the strategy, analysis, or even product/solution development and testing. It’s delighting the customer by exceeding their expectations on all fronts – features, function, reliability, customer services. Then delighting them again!

As a program manager establishing third party relationships and managing IT services engagements, I learned the value of relying on and leveraging quality partners so that the whole turned out to be greater than the sum of the parts.

As a consultant and industry expert I have been blessed with the opportunity to serve and help people where it matters most to them. People from all walks of life, in companies great and small, within strategic industries such as Banking and Financial Markets, Healthcare and Insurance, K through 12 and Higher Education, Telecommunications and Utilities, Manufacturing and Distribution, and Media and Entertainment.

As a marketer and salesman, I honed my skills in uncovering the true need rather than the felt need – being customer focused versus customer driven. And learning that “It’s not about me”.

As an educator, corporate trainer, and executive briefer, I discovered how to find the key that turned the light bulb on in the minds and hearts of my audience.

As a hardware and electronics technician, and systems engineer for large enterprise IT solutions, I learned firsthand the value of a well-planned, developed, and tested solution. I learned the valuable lesson that the pain of poor quality lingers long after the launch party.

As the co-founder and president of a not-for-profit organization tasked with helping single mothers and their families move from dependency to self-sufficiency, I learned more than I could have ever imagined about human nature, and what is truly important in life.

What could be better than that?

I have been with the big boys like IBM and Siemens, medium size software companies and communication service providers, and start up education and marketing companies.

My specialties are the systems, processes and workflow that create, manage, distribute, and present internal and external communications, and that help manage the relationship with the customer. No other area is more strategic, and more complex.

Career Highlights

• Managed a market segment for a 1.1B business directing (dotted line) 8 product managers and other lines of business for a division of IBM.
• Worked with planning, engineering, programming, support, service, finance, sales, and other business lines, to successfully launch products worldwide as part of an overall solution.
• In charge of solution strategy and future plans for a division of Siemens in the USA.
• Created and managed third party cooperative hardware and software programs at Siemens in support of meeting customer solution needs.
• Created solution and market strategy, value propositions and messaging, and sales strategy for key vertical industries while at IBM.
• Product Manager for flagship product within a 2.4B division of IBM.

• Business consultant and subject matter expert with emphasis on customer communication and insight, marketing systems and methods, and systems for high volume digital print and electronic delivery.
• Senior Marketing Manager for mid-size software company in charge of integrated marketing plans and demand generation for direct and channel sales.
• Assisted a start up marketing service provider move from a direct sales to a channel model for their Software as a Service (SaaS) marketing platform; supporting strategy, marketing, sales, and product management.
• Managed the executive briefing program for a division of IBM helping sales teams develop and communicate business value.
• Second level sales representative and subject matter expert for key vertical industries for a division of IBM. Responsible for worldwide quota, messaging, and executive sales engagements.
• Direct sales for direct marketing campaign management and communications company.

• Managed operations for the largest tutoring company in the Colorado region providing on-site and center based reading and math intervention programs.
• Engagement and implementation manager for large Healthcare and Insurance communication solutions promoting risk mitigation and assured delivery of critical business communications. 
• Project office representative managing and resolving customer critical situations.
• IT systems engineer providing problem determination and code fix support for enterprise class communication software.
• Field service support technician for large computing centers servicing mainframes, I/O devices, printers, etc.
• Analog and digital electronic technician trained on Avionics Systems by the USAF.

• Co-founder and President of Hope and a Future; an organization tasked with helping single mother’s and their families move from dependency and self-sufficiency. Responsible for business operations, communications and marketing. Also got to play with the kids.
• Established several services based ministries within not-for-profit religious organizations that assisted the poor, widows and elderly.
• Have led recovery groups and small groups at various churches.