Discovering Creative Ways to Delight Your Customers 

At Discoveries, problems are opportunities for game changing innovation and growth! From strategy to continuous quality improvement, Discoveries can help companies set a winning course!

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Discoveries provides contract resources for critical areas of your organization, as well as consulting insight. We add value with 25+ years of experience with large, medium and small companies, in the areas of solution and product strategy, product marketing, business development, direct sales, professional services, and IT solution support. See the Resume & Bio page for more information!

Customer insight, continuous process improvement, and strategy alignment are key strengths mentioned below. Details can be found on the Specialties page!

Customer Insight

You have heard it said “it all starts with the customer”! And although this can be an overused and empty cliche that is spouted much too often with very little understanding of what it really means, it is nevertheless true.

The breakthrough moment between you and your customer is when you have built a relationship rather than a business arrangement, you are able to uncover their hidden needs that they may not even be aware of, and you are seen more as a trusted partner or adviser than a vendor. This comes when you have demonstrated that their needs take precedence over yours.

This takes much more than a mission statement. It takes a comprehensive customer insight plan that starts at the top, spans all business lines and suppliers, and is perpetually acted upon in pursuit of perfection.

A customer for life is a beautiful thing!

Continuous Process Transformation for Maximum Customer Satisfaction

If your organization, at all levels, is not aligned with your mission of continuously striving to deliver customer value, then you will miss the mark every time. It’s like piloting and navigating a ship without a clear vision of where you are going.

We can help you understand and map your key internal processes (value streams), and optimize them by removing wasteful activities, focusing on what brings real customer value, and communicating effectively to dramatically improve quality.

Self Examination and Alignment

You need a starting point based on reality, not fiction! So you must first endeavor to understand who you are, what you do, and why you do it. Then use this insight to make course corrections or reset overall strategy all together. You may find that you are doing things you shouldn’t and using valuable resources in less than optimal ways.

Running fast down the wrong road can be death to an organization!

The Discoveries Difference

Nothing new or earth shattering! You can find some of this in business textbooks, articles, and paperbacks. Most of it is common sense if you take the time to reason through the steps. But the difference is experience! We invite you to leverage this experience to help develop and launch a program, shape a culture, or discover what customers really want.

See the Specialties section for more detail!